Question 1

What does Climatech actually do?

Accepted Answer

We are a full-stack EV charging provider. We sell hardware, install it, build the supporting civil and electrical infrastructure, run the cloud platform that manages it (CPMS), and operate the chargers as a CPO. Most clients work with us for one or two of these layers; some use all of them.

Question 2

Do you serve all regions of the Kingdom?

Accepted Answer

Yes. We are headquartered in Riyadh and dispatch teams nationwide, with active project deployments in NEOM, Makkah, Madinah, Jeddah, Dammam, and across the Eastern, Central, and Western regions.

Question 3

Are you Saudi-owned?

Accepted Answer

Yes. Climatech is 100% Saudi-owned and Saudi-operated. Our entire engineering and field staff are based in the Kingdom.

Question 4

How much does it cost to install an EV charger in Saudi Arabia?

Accepted Answer

Home AC charger installation starts at SAR 4,000, including both charger and installation. DC fast chargers for commercial projects start at SAR 45,000. Final cost depends on charger type, capacity, and the condition of existing electrical infrastructure.

Question 5

Is the survey free?

Accepted Answer

Yes. Initial consultation and the first site survey are always free. We provide a written quotation within 3-5 business days of the survey.

Question 6

Are there ongoing software fees?

Accepted Answer

If you use our CPMS, there is a monthly per-charger fee covering monitoring, billing, customer support, and software updates. Pricing scales with network size; contact us for a quote based on your fleet.

Question 7

What types of chargers do you provide?

Accepted Answer

We provide AC chargers from 7 kW to 22 kW for residential and commercial use, and DC fast chargers from 30 kW to 400 kW for commercial and public deployments.

Question 8

Which brands do you supply?

Accepted Answer

We are authorized partners for Wallbox, EVBox, Schneider, ABB, Alpitronic, and Alfanar. We can also source other SASO-certified hardware on request.

Question 9

Is your platform OCPP compliant?

Accepted Answer

Yes. Our CPMS is fully compliant with OCPP 1.6J and 2.0.1, ensuring interoperability with virtually any charger hardware on the market.

Question 10

Can you handle SEC approvals on our behalf?

Accepted Answer

Yes. Our team handles the full electrical permitting and approval process with the Saudi Electricity Company on your behalf.

Question 11

How long does EV charger installation take?

Accepted Answer

Home charger installation typically takes 2-4 hours. Commercial projects range from 1 to 4 weeks depending on project size, civil works required, and SEC approval timelines.

Question 12

Do you provide maintenance services after installation?

Accepted Answer

Yes. We offer comprehensive maintenance contracts covering preventive and corrective maintenance, with 24/7 technical support and certified spare parts.

Question 13

What warranty do you offer?

Accepted Answer

All hardware comes with the manufacturer's warranty (typically 2-3 years). Installation work is warranted by us for 12 months. Extended warranties are available.

Question 14

What is your response time for failures?

Accepted Answer

Standard SLA is 48 hours on-site response in major cities. We offer 4-hour and 24-hour response upgrades for clients with critical uptime requirements.

Answers to the questions we hear most

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